Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Models of family intervention theory and practice including family structures and dynamics

Family intervention strategies scope and process

Behaviour change modelspractices and options to support behaviour change

Facilitation modelpractices

Human development and understanding of life stages

Counselling modelspractices including basic knowledge of theories supporting counselling process

Professional service provision codes of conduct ethical codes referral protocols

Group dynamics modelspractices

Range of services available and referral resources

Organisation procedures and program standards

Indicators of pathology ie substance use mental health

Cultural protocols taboos and language systems

Statutory mandate and responsibilities

Stress indicators

The wider physical social community and cultural environment within which the client lives

Importance of confidentiality and privacy

Organisation policies and procedures for recordkeeping and security

Occupational health and safety guidelines

Essential skills

It is critical that the candidate demonstrate the ability to

Work cooperatively with clientssignificant others to achieve behavioural life skills changes

Work with individuals in a range of settings to achieve maximum outcomes

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Demonstrate application of skills in

behaviour management

client assessment and behaviour observation

communication and establishing rapport and relationship building

conflict management

demonstration of empathy

determining and maintaining role boundaries

managing groups

stress management

stress management

use of personal and professional authority and influence to support or confront

Demonstrate application of counselling skills including

counselling context process and goals

establishing a trusting relationship

human life stage development

information gathering

reflective listening respectful responding development of empathy and rapport

Evidence Required



The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency	The individual being assessed must provide evidence of specified essential knowledge as well as skills Evidence must include observation of performance in the work environment or in a simulated work setting

Access and equity considerations	All workers in community services should be aware of access equity and human rights issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment	This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged Resources required for assessment of this unit include access to an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment equipment and resources normally used in the workplace

Method of assessment may include	Observations Questioning Evidence gathered from the workplace environment Demonstration over a period of time to ensure consistency of performance

Range Statement



The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Families may include:	All social constructions of family

Working with clients will be carried out within requirements established by:	Relevant legislation and statutory requirements International conventions relating to the rights of individuals Organisation policy and codes of conduct Relevant program standards Professional association codes of conduct and ethical and ethical positions

Establishing a relationship with clients will be carried out within requirements established by:	Relevant international conventions on civil, human rights Cultural protocols, taboos and systems Organisation mission, philosophy and practices